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Age of Empires / Rise of Rome / Definitive Edition
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Age of Empires Heaven » Forums » Age of Empires / Rise of Rome / Definitive Edition » savegames give 4588 errors
Topic Subject:savegames give 4588 errors
Inspector Blake
posted 04-03-10 06:55 AM ET (US)         
I would suspect that I am not the first person to be presented with this problem but I am struggling to find a solution.

When I try to load a savegame in either AoE or RoR, I almost always get a CTD with a Windows error message stating that "an unhandled win32 exception has occurred in empiresx.exe [4588]" - it doesn't always happen but it does over 90% of the time.

My AoE installation is unmodified, it's straight from the cd that I bought in 1997 when the game came out. It happens on any Windows computer that I have, and first started about three years ago. I have tried it on unpatched versions installed from the cd, or the other cd that I bought my son a few years ago, but it happens on patched versions too. I thought that it might have something to do with XP SP3, but it happens on SP2 as well.

It doesn't happen at all on my son's pc, a piece of tat that I built for him a few years ago out of spare bits, butt hat's eseentially the same o/s anyway - XP Pro SP3 with NOD32 and Spybot installed.

It's not the antivirus (NOD32) or the antispyware, not that I thought it ever was, but I did experiment to determine that.

Interestingly, it doesn't seem to happen anything like as much on custom campaigns and scenarios downloaded from here, only on random map saves and the installed scenarios from the cd. Good job really as Cockleshell Heroes is really bl**dy hard!

Scratching my head over this, any help would be appreciated. It's not a great inconvenience but it's annoying as it didn't used to happen at all. I've repartitioned and reformatted all my computers several times since then, it can kick off straight away on a clean build with a vanilla AoE/RoR install.
Champion of AoEH
(id: Fruktfisk)
posted 04-03-10 03:27 PM ET (US)     1 / 5       
Hello and welcome to the AoEH forums Inspector Blake.

I have never seen such a thing happen with AoE before. This doesn't happen to any other games or programs you use?
Does it affect the saves completely at random, can you load a saved game by trying more than one time or is the save "corrupted?"
It seems like windows doesn't like your AoE, I'm not sure what you should do here...

//The warrior of Isola

"I lack quotes that demonstrate Humor Intelligence or anything about me."

Cleidopus gloriamaris
Inspector Blake
posted 04-03-10 06:22 PM ET (US)     2 / 5       
thank you for the welcome and the reply.

It seems to be random, although it affects almost every save game (but not all) The saves aren't corrupted, well not as far as I can tell, as I can take them to another machine and they will load successfully. Saves that don't fail will always load on the affected machines, yet one that fails will always fail on that machine and never work again.

It is very odd and I have been through your forums at length looking for possible solutions. I thought that the discussions on savegame issues brought about by patches to laterer versions of the game might be the answer but I've eliminated that as a cause.

It doesn't happen in any other games or applications (they may have their own problems, but not this particular one) yet there is nothing particualrly exotic about my Windows installations; XP Pro & SP3, regularly updated, a few unecessary services turned off, system managed pagefile, lots of memory and decent cpus but nothing fancy, proper antivirus and antispyware, correctly configured firewalls, hdd encryption on one machine, none on the other.

It's got me stumped.
HG Alumnus
posted 04-04-10 04:32 AM ET (US)     3 / 5       
That error can be caused by MS's JIT debugger - you can google for your error message. Some will blame it on a virus/troyan.
Inspector Blake
posted 04-04-10 01:12 PM ET (US)     4 / 5       
I saw some time ago that the JIT message was appearing, but having had some experience in the past with SQL and ODBC connections presenting me with generic JIT debugger errors, I was doubtful whether it was really the cause or just the symptom. But I decided to follow the Microsoft trail wherever it might lead, set up the debugger as default, it told me nothing useful except that as I suspected, it was a red herring.

I did see that some commentators blame it on a virus or trojan and indeed I have no doubt that this can be so, having seen mnay w32 errors in my time that have been caused by evil nastiness - this I can safely discount on my own equipment which is very secure and highly maintained. And this very notion led me earlier this afternoon to ponder the problem from another angle.

My equipment is much better looked after and far more secure than most users. Yet the game runs perfectly well on much less well-protected machines. Might this mean that I have too much protection or that the security suites that I have are too severe?

And indeed after some experimentation, this proved to be the case. My NOD32 antivirus was disabling some aspect of the application on the one hand, my Comodo Firewall self-defence was blocking it on the other (and not telling me!) I set both empiresx.exe files on the two affected machines as exceptions in both security suites and hey presto! all my savegames now work.

I just irked that I didn't figure it out sooner, but at least it's sorted.

Get that bus out!
HG Alumnus
posted 04-04-10 01:26 PM ET (US)     5 / 5       
Good job, and thanks for giving all the details.
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